UMass Boston

Students walk up steps to plaza through fall trees past Campus Center.
Service Operations Management

Course Overview

Date / Time Location Credits Minimium Tuition*
1/27/25 - 5/14/25
Mo 5:30p.m. – 8:15p.m.		 Wheatley W01-0031 3 $1984 (guest students)
Date
1/27/25 - 5/14/25
Time
Mo 5:30p.m. – 8:15p.m.
Location
Wheatley W01-0031
Credits
3
Min. Tuition*
$1984 (guest students)

Description

This course is intended to prepare students for management opportunities in service firms, which represent the fastest-growing sector of the economy. The class will study service operations management from an integrated viewpoint with a focus on customer satisfaction. The material will integrate operations, marketing, strategy, information technology, and organizational issues. There will be emphasis on the operations aspect of service management. The intent of the course is to provide students with the concepts and tools necessary to effectively manage a service operation. The strategic focus should also provide entreprenerially-inclined students with the foundation to open their own service businesses. The topics are organized around three modules: (1) Understanding Services, (2) Designing the Service Enterprise, and (3) Managing Service Operations.

Prerequisites

must have completed at least 60 credits AND co-requisite: MSIS 301

This course is closed for registration.

Return to Course List

Course Details

Session

Regular Academic Session

Class Dates

1/27/2025 - 5/14/2025

Location

Wheatley W01-0031

Enrolled / Capacity

13 / 35

Status

Closed

Tuition*

$1984 (guest students)

* The tuition estimate is based on minimum, single-course cost to a new student who is a Massachusetts resident and not enrolled in a multi-course program. State residency, online/in person modality, and matriculation to a degree program may affect cost.

Tuition Details